Privacy Policy
DDS — Dynamic Digital Solutions respects your privacy. This policy explains what information we collect when you contact us through this website and how we use it.
Information we collect
When you submit an enquiry, we may collect your name, business name, email address, phone or WhatsApp number, the service you are interested in, and the details you include in your message. If you submit a client review, we may also collect your country, rating, review text, optional project URL and publication consent.
How we use your information
We use enquiry information only to respond to you, understand your requirements, prepare proposals, provide requested services, and maintain necessary business records. We do not sell your personal information.
Form processing and communication
Website enquiries are processed through Netlify Forms and may generate an email notification to DDS. If you choose to contact us through WhatsApp or email, those providers process your communication under their own privacy terms.
Client-review submissions are also processed through Netlify Forms and remain private while DDS verifies the reviewer and project. A review is published only after manual approval. The review-submission email address is used for verification and is never included in the public reviews data.
DDS Assistant and AI processing
This website offers an optional AI chatbot called DDS Assistant. Chat messages are sent through a secure server-side function to an AI service so the assistant can respond. Do not enter passwords, payment-card details, OTPs or other sensitive personal information.
Chat data is used only to answer the current enquiry. DDS does not intentionally store chatbot transcripts in a database. The browser keeps the current conversation in session memory, which can be cleared using Clear Chat and normally ends when the browser session closes.
OpenAI processes chatbot messages under its own privacy and data-handling terms. If you prefer not to use the chatbot, you may contact DDS through WhatsApp or the website enquiry form instead.
Retention and security
We retain enquiry information only for as long as reasonably needed for communication, service delivery, record keeping, or legal obligations. We take reasonable steps to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete personal information you submitted, subject to any records we are required to retain. You can also choose not to provide optional form fields.
Contact
For privacy questions or requests, email dkdentbh@gmail.com.
Updates to this policy
We may update this policy when our services or legal obligations change. The effective date above identifies the current version.